The Sams Team: Responsiveness and Caring in All We Do

Posted by Sams Carpet | February 12, 2019 | Community

Over the last couple of years, you’ve had the opportunity to meet many of the wonderful employees who make up the Sams team. Each plays a key role in ensuring that your experience with us is always excellent, and that your carpets, upholstery, tile flooring, and air ducts will wow you with their cleanliness when we’re finished with the job.

Today, we’re taking an inside look at the true care the Sams team provides, and what you can expect when we come into your home.

Sams customers are great to work with. I always love seeing repeat customers, and strive to do a great job because it gives them the best impression of Sams. They request you to come back on future jobs, and tell their neighbors.



Everyone is so close at Sams. It’s like a family, and I feel blessed to be here. Working at Sams, you get to meet a lot of different people and help them. We also get to have very fun interactions with our clients and get to know them well.



At Sams, we have the opportunity to improve something for a homeowner. We make something nice out of something that may not have been so nice when we started. There’s a lot of satisfaction in accomplishing this. I also love that we’re a hardworking team, but we’re also like family, laughing, smiling and brightening each other’s day.



We’re family here, with each other and our customers. We treat our customers like family because that’s how we’d want to be treated. We pride ourselves on customer service and always go above and beyond to make sure customers are completely satisfied with our service.



I love the opportunity to meet people every day and build relationships. I do a lot of follow ups with customers and touch base to make sure they’re happy at all times. If they’re not 100% satisfied, we’ll come back and fix it, no questions asked, because their happiness is what matters most. We build relationships with customers. It’s not a one time transaction.



Sams customers are really great people. They are nice, friendly, and love the work we do for them. We are known for quality and reliability, and that shows! We take pride in our work and the customers know this and pass it on to their friends. That’s how we’ve been so successful for so long: word of mouth from our customers.


We’re so proud of our team at Sams, and the care and commitment to excellence they bring to the job each day. Their teamwork, and love for customer satisfaction shines through in all they do. We promise you’ll look forward to welcoming them into your home!

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