Archive for Carpet Cleaning company

The Top Four DIY Carpet Cleaning Mistakes People Make

Are you the type of person who finds the idea of rolling up your sleeves and tackling a weekend project around the house appealing? We applaud you! If that means planting some flowers or trying out a new paint technique you learned on Pinterest, making a mistake or two along the way isn’t that big of an issue. But that’s not the case with do-it-yourself carpet cleaning. The truth is, there are a number of carpet cleaning mistakes we routinely see novices make. In this article, we’ll detail four really good reasons to trust your carpet cleaning to the pros.

Over-Shampooing Leaves Residue Behind

That’s right, folks. You can do too much of a good thing. And in this case, we’re talking about the shampoo (soap) applied to your carpet. We’ve found that many DIYers make this rookie mistake. Not only do they apply too much shampoo during the cleaning process, but they also don’t properly rinse out what they do apply. The chemicals left behind can damage your carpet, and will leave a residue that will transform your carpet into a dirt magnet. At Sams, we use the appropriate product for your specific carpet, in the right amount. And we properly rinse the area ensuring the only thing left behind is fresh, clean carpet fibers.

Over-Wetting Invites Mold, Mildew, and Damage

Since we’re on the topic of rinsing, soaking your carpet in water isn’t the solution to getting a clean surface. If too much water is applied, you run the risk of inviting mold and mildew problems into your home. That excess moisture will lie beneath the surface for a long time before it dries out! You also may see your carpet shrink and begin to tear from the edges or seams. Sams uses a proper rinsing technique that will remove residue and ensure the carpet dries promptly – typically after about a half day. To assist with dry time, depending on the outside conditions, air conditioning or heat, we employ a variety of strategies to ensure continuous air flow, which helps shorten the duration of the drying process.

Overuse of Deodorizers Makes Your Carpet Look Worse

In addition to getting your carpet clean, you want it to smell its best for guests. We get it. You don’t want your floor to smell like Fluffy and Fido rolled around on it after a playdate. Deodorizing your carpet may mask smells, but it’s not a long-term solution or substitute for cleaning. The powder will get stuck in your carpet fibers resulting in a messy, dull-looking carpet. Using too much of this powder can create buildup that can’t be removed with your vacuum.

Cleaning Carpet Yourself May Void Your Warranty

Many carpet manufacturers’ warranties require that the carpet is professional cleaned to keep it validated. Be sure to check your specific manufacturer warranties before you go and do it yourself. When in doubt, contact a professional. It could save you a LOT of money in the long haul!

Avoid the Carpet Cleaning Mistakes with One Call to Sams

Next time you’re considering renting a machine or rolling out all of your over-the-counter carpet cleaning products, consider giving us a call. The Sams team is passionate about providing our customers with the best experience, and making your home a place you can relax and take comfort. As part of our commitment to excellence, we utilize the latest cleaning technology on your carpet for stains or smells, and even bring those high traffic areas back to life with an advanced extraction cleaning system. When we’re done, we will conduct a thorough final inspection to make sure you’re satisfied. Let Sams take the work, and the worry, out of cleaning your carpets!

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Three Carpet Cleaning Myths Debunked

“If there’s a stain on your carpet, who you gonna call?” Sams Carpet!

You probably were expecting the next line in our tune to be ghostbusters, but that myth ends here and the solution to professional carpet cleaning begins. There are a lot of theories circulating around carpets and how you should clean them. Sorry to inform you, but a lot of those so called “facts” are indeed carpet cleaning myths. At Sams, our favorite myth is probably “I have my own carpet-cleaning machine, so I don’t need to hire a professional.” While your home machine may work, it won’t have the same suction power professional machines do.

So, who you gonna to call? That’s right. Us! Here is a list of carpet cleaning myths you may have heard, the reasons they’re false, and the truths you can carry going forward.

Carpet Cleaning Myth #1: Wait as long as possible before cleaning new carpet.

This myth suggests that cleaning your carpets will permanently change the appearance of your floor coverings. We’re here to tell you it’s simply not true. If you wait too long to clean your carpet, there will be damage done to the fibers. Many people believe this myth due to prior experiences with carpet cleaners who leave the carpet too wet or full of residue. At Sams, we do a proper analysis of your carpet prior to cleaning it to ensure you receive the best method tailored to your carpet and environment. When we’re done cleaning your carpet, we work to extract and remove all residues and dry your carpet before moving furniture back in.

Carpet Cleaning Myth #2: You can clean your carpet too often. 

You can’t bathe too often. You can’t wash your hands too often. And you can’t clean your carpets too often. The more often a carpet is cleaned, the longer it will maintain its original appearance. A lot of people aren’t aware that many carpet manufacturers recommend professional cleaning to maintain your warranty. At Sams, our trained technicians provide proper maintenance, cleaning and care to extend the lifecycle of your carpet and preserve its appearance.

Carpet Cleaning Myth #3: Over-The-Counter Stain Removal Products Are Professional-Grade

Over-the-counter stain removers are formulated to treat many types of carpet stains. As a result, these products are made from many different solutions in order to work efficiently with a wide range of stains. These products do more damage to your carpet, and contribute to discoloration. In contrast, a properly formulated, fiber-specific stain remover, such as Sams “Outta Sight” doesn’t reduce the lifespan of carpet. All of our customers receive a free refillable bottle of “Outta Sight” to help with spot regulation in between visits.

Carpet Cleaning Fact: Sams Delivers Smiles and Clean Carpet

Turning dirty, spotted carpet into something you can be proud of is only part of what we do every day at Sams. We are committed to exceeding the expectations of our customers every time we show up for a scheduled cleaning. We utilize a process, specifically geared towards your carpet, to ensure we get to the root of the problem. Not only will our team examine high traffic areas, but they will groom your carpet to assist in the drying process and reduce the appearance of matting and crushing. We do a final inspection of the work because we care, and want to make sure you are fully satisfied. Some stains are permanent and we offer carpet repair services to address those as well. Our professional and skilled technicians will evaluate and determine the best method to approach removing the stain.

“We can’t hear you. Who you gonna call?” If you’re over those myths, and want to treat your home to some professional carpet cleaning it so deserves, give Sams a call!

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Employee Spotlight: Phil and Nik Carrino

You don’t often hear about siblings working together, and we have a feeling if you know of any, it might not be the friendliest of relationships or very long lasting. That’s not the case with our favorite brothers at Sams Carpet Cleaning and Repairs, Phil and Nik Carrino. These brothers have worked together for over 11 years at Sams and they still like each other!

To celebrate family, we decided for this month’s employee spotlight to highlight Phil and Nik and learn what it’s like for siblings to work together for so many years.

 

Q: How did you guys end up at Sams, how long have you been here and what are your job title/roles?

Nik: I’ve been here for 14 years, I saw a Sams Van in my apartment buildings parking lot all the time and knew that they did good work. I reached out to them to see if they were hiring and lucky for me, they were! I am the Water Restoration Manager and I often work with the Insurance Companies to help families quickly get their homes back into shape. If you ever have water damage or flooding, I’m your guy!

Phil: I’ve worked here for 11 years. I saw how happy my brother was working here so when I found out they were hiring, I jumped on it. I started out as a Technician, but I am now the Training Manager and Technician Specialist.

Q: Why Sams? What is about Sams that makes us different and special?

Nik: It really does feel like a family, and I’m not just saying that because I work with my brother every day. We look out for each other, we have the support of the other employees and we care for our customers as though they were family. For customers, I believe they really feel that difference and know they can trust us. Customer satisfaction is huge, we go above and beyond to make sure each customer is happy and taken care of to the best of our capabilities.

Phil: It’s not a big, faceless organization. Jeff and Susan get to know all of the employees on a personal level, which I think is pretty unusual. They even attended my wedding last year, and it was wonderful to have them there to celebrate with us!

Q: What do you enjoy most about working at Sams?

Phil: Definitely the people. It’s a fun work environment, relaxed and culture is huge. I also love the Sams commitment to the community and organizations that are important to employees.

Nik: I agree 100%, Jeff and Susan sponsor me at Bike MS each year and I’m extremely grateful for their support. We have fun coming to work every day and it feels laid back and comfortable, we can be ourselves and know that we have the support of everyone we work with. We enjoy coming to work, which is something we know not everyone outside of Sams can say about their jobs.

Q: Any favorite or memorable client stories?

Nik: There’s too many over the years. I love getting to know our customers, some of them have been using Sams for years and have known my brother and I since we started. We’ve even had several ladies make us cakes and snacks when we come out to their house because they’re happy to see us and that we came out to help.

Phil: It’s always my favorite when I see a homeowner’s reaction when they see their freshly cleaned carpet that they thought was beyond repair. Knowing that we helped them and possibly saved them the headache and giant bill of getting new carpet is amazing.

Q: So, the ultimate question. What’s it like working together as brothers?

Nik: Well, it’s certainly had its ups and downs. We used to live together AND work together, and we got tired of each other pretty quick. Once we moved out and lived separately, it was awesome! We get to hang out and catch up every day in small doses, which is the perfect amount.

Phil: I have to look at his face everyday… that can be good or bad, depending on how you look at it. But really, it’s pretty cool to work with your brother and know you have his support.

 

So there you have it, a closer look at our favorite brothers. Thank you to Phil and Nik for taking the time to talk to us and give us an inside look their lives at Sams Carpet Cleaning and Repairs. Stay tuned for our next employee spotlight!

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Employee Spotlight: Leslie Wright

If you’ve ever worked with Sams, you probably know Leslie. Leslie is our office manager/house mom/comedian who keeps us on our toes and a smile on our face. Leslie Wright has been with Sams for 22 years, and is probably the greatest thing that has ever come from a newspaper ad. In 1994, she applied for a secretary/office position ad that she saw in the St. Louis Post Dispatch, and we believe she’s our angel. That might be dramatic, but if you know her, you know that’s true.

For this month’s employee spotlight, we thought it was time to shine a little light on this star employee. Over the years, Leslie has taken countless phone calls from angry parents, trying to clean up the mess of a surprise party thrown by a rebelling teenager, hysterical families who have experienced flood damage and happy return customers who ask for Leslie by name.

Q: Why Sams? What is it about Sams that makes us different and special?

A: We honestly CARE about our customers and put them first. They are more to us than customers. We put ourselves in their shoes and treat them like family, the way WE would want to be treated. We build long term personal and business relationships with our clients. There have been people who leave and try another company, but they consistently come back after that experience because they miss the customer service.

Q: What do you enjoy most about working at Sams?

A: We have fun every day. We are family, we support each other and we have a good time. We joke and clown around, but we also have each other’s backs. When I started at Sams, I was a single mom. Jeff and Susan were always understanding and flexible, allowing me to stay at home with a sick kid or work with my schedule so I could attend their events. Family is a core factor here. Sure, we sometimes fight like family, but we are a team and we will support one another.

Q: What is your favorite part of the job?

A: I LOVE TALKING! I love meeting clients, hearing their stories and building relationships with them. When I get to solve their problem and help them out, that brings me joy. And we have some AWESOME clients, so I can’t help but love what I do.

Q: What are some of your favorite memories from over the years at Sams?

A: Celebrating my 20 years with Sams was a really amazing experience. The team went above and beyond to make me feel special and I felt the love. We recently had a 30 year celebration for Dennis, and I love looking around the room and seeing the longevity of the employees. You don’t see that at every business, but at Sams, our employees stick around because we are family and we work for a great company.

Q: What is your favorite client story? Any funny or memorable ones?

A: I don’t even know where to begin… there have been too many! Of course there are countless times kids are frantically calling us to clean the carpets before their parents get home and find out they had a party. We honestly get those calls weekly! I just love hearing from repeat customers who ask for me by name because they had a great experience and they know they can trust us. That is truly one of the best feelings.

 

A big thank you to Leslie for her years of dedication and amazing customer service! We couldn’t be happier that she answered our newspaper ad 22 years ago and chose Sams Carpet Cleaning & Repair.

Stay tuned for the next employee spotlight highlighting our wonderful and talented employees!

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