Archive for Carpet Repair St. Charles

Remove Pet Urine Smell: The Impact of Pet Urine

Ew! Did Fluffy and Fido leave their mark on your carpet again? We love our furry friends, but we don’t like the stains that they leave behind on our carpets. Once the smell sinks into the carpet, the chances of your pet going back to the same spot are very high. Pet urine can be diverse, depending on the makeup of the urine. Depending on your pet’s health, diet, and reproductive cycle, the variations are the deciding factors on whether you’ll be able to remove stains or not. At Sams, we know that pet damage is more than what you see on the surface. With a proper inspection, the Sams team will identify the best course of action to clean the stains and remove the pet urine smell.

Although all accidents will leave permanent stains, urine has the power to affect the dyes used in carpet. Dyes may change colors immediately after contact with urine, while others may take weeks or months before experiencing a reaction. Stains can soon become permanent spots after it develops slowly and time starts to pass. After the deposit, many times, the moisture can weaken the bond between the layers of the carpet, separating the layers and seams.

Another problem to consider, is cat urine. All urine is bad, but cat pee isn’t just disgusting. It’s also dangerous. Urine from your cat can harm your health, and the waste that these pets carry could cause illness. Not only will the urine smell have an effect on your mood, but if you have a respiratory condition the strong odor can irritate and harm your lungs. It’s important that you’re not exposed to the frequency of the pet urine smell in your household.

How We Remove Pet Urine Smell

In order to locate all urine-saturated spots, you have to be mindful and understand that all stains aren’t on the surface but some may have seeped underneath the carpet. We’ve seen it all. Sometimes, accidents can seeping their way down to the padding and passing to the subfloor. When it comes to cleaning, focusing on the surface doesn’t solve the problem. Whether the damage is minimal or not, Sams will evaluate the many possibilities of how the carpet is damaged.

If it’s a minor impact, our trained technicians will perform regular cleaning duties and use enzymes to remove the pet urine smell, which will do the trick for minor causes. For repeat offenders, we will conduct a thorough inspection to assess the severity of damage done. We will use a special light on questionable areas. The Sams team might even pull the carpet and pad back to identify what damage has been done. We offer a variety of services that remove pet urine smell and other odors from your home. Whether it’s pets or cigarette smoke, Sams doesn’t mask the odors. We look to eliminate them.

When you hire the Sams team, you’re hiring trained technicians who care. These technicians will make sure you have the information needed to make educated decisions on when an appropriate job is done right. We’re committed to excellence, professionalism and respect that raises the bar of carpet repair, carpet cleaning and much more.

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How to Repair Carpet Damaged By Pets

Americans love their pets. Pet ownership is reported to be at an all-time high, thanks to pandemic lockdowns and social distancing measures. According to the 2019-2020 National Pet Owners Survey conducted by the American Pet Products Association (APPA), sixty-seven percent of U.S. households report owning a pet. Chances are, if you have a furry, or four-legged, or exotic family member in your household you’ve also dealt with carpet damage caused by that cute companion. Whether it’s Fido, your sneaky kitty, or a well-trained rabbit, carpet damage is common when you add a beloved pet to your home.

How Carpet Damage Happens

Carpet damage by pets is almost always accidental. Sometimes your beloved pet simply can’t survive without a potty break for the amount of time you’re away. Sometimes curiosity gets the best of them and accidents happen. Regardless of the cause, universal laws seems to dictate that no matter the balance of hard flooring to carpet in your home, your pet is going to find your carpet or area rugs when accidents and messes happen. Carpet damage caused by pets is often frustrating especially when you find the problem sometimes hours after it has occurred. Regardless of the source or cause of your pet’s accident, time is of the essence when addressing the damage to your carpet.

Removing Pet Stains from Carpet

If your pet urinates on your carpet, area rugs, or upholstery, it’s important to assess whether the urine is only on the surface of your carpet or if it has sunk below the carpet into the pad and subfloor. Be very cautious when using carpet cleaners and spray-on stain and odor removers available at supermarket and hardware stores. These remedies may help but also can make the stains and odors permanent. Before you proceed with any carpet cleaning product, test a small area first to ensure it will not stain or damage your carpet.

Some pets take time to unlearn a bad habit and tend to return to the same spot to urinate or mark their territory repeatedly. If this occurs, it can be difficult to remove the source of the odor your pet senses without professional cleaning.

As long as your furry friend can smell the odor of their urine, they will consider the soiled area an approved area to relieve themselves. You’ll continue to clean to no avail, because most products available to consumers cannot resolve deep odors caused by repeat urine soaking. In fact, repeat cleaning without removing the odor can make the problem worse. Our team uses special tools to assess where actual staining and damage has occurred. It is possible the underside of the carpet, the pad, and the subfloor require cleaning and resealing to not only repair the damage but finally stop it from reoccurring.

Does your pet have a favorite “spot” to sit or lay in your home? If it’s on carpet or furniture, you’ve likely noticed stains caused by oil from their fur and skin. The Sams team uses specially formulated cleaning solutions to remove these stains and has accumulated an impressive track record of success.

Before and after photos of carpet damaged with pet hair and oils


 Repairing Carpet and Upholstery Damage by Pets

Most pet owners accept the frustration of carpet, area rugs, and upholstery damage caused by their beloved pets. It’s sometimes simply the price of experiencing the love and companionship offered by animals. However, pet ownership doesn’t have to signal the end of clean carpets, area rugs, and upholstery in your home. Owning a pet doesn’t mean keeping replacement funds in preparation for the impending damage to your home. Carpet, area rugs, and upholstery damage by pets can be assessed and most likely repaired by the trusted team at Sams Carpet Cleaning and Repairs.

Not all pet damage to carpet is caused by stains and spills. Sometimes, your pet causes damage to your carpet such as holes, tearing and bunching, and discoloration over time. Your favorite part of coming home to your pet’s dancing and zooming can cause carpet damage that may appear permanent. The Sams team can assess and recommend repairs that will have your carpet looking great, no matter how many celebratory laps it has supported. Sams can patch, re-seam, stretch, repair and replace trim, repair and replace thresholds, and even dye your carpet to match its original color.

Before and after repair photos of carpet damaged by pets


Professional Cleaning Brings Pet Damaged Carpet Back to Life

There are many effective solutions for cleaning your carpet, area rugs, and upholstery available on the market. Do it yourself cleaning solutions can be used cautiously when accidents are caught quickly and have not soaked all the way through the carpet pad or subfloor. In addition to removing stains and damage, the odors left behind by pet damage to carpet must be addressed as well.

Pet owners trust the professionals at Sams Carpet Cleaning and Repairs to evaluate and remove the stain and odor in most cases. Protect your investment and preserve the quality of your home for everyone who lives there, including your four-legged family members. Sams is your solution to repair carpet damage caused by pets.

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Jeff and Susan Sams: Streetscape Magazine’s Dynamic Duo

We’ve always known that our fearless leaders, Jeff and Susan Sams, were a great couple, but we think Streetscape Magazine got it right when they named them a Dynamic Duo! Jeff and Susan are featured in the Fall issue of Streetscape Magazine where they discuss their experience as married business owners. It’s not always a walk in the park, but Jeff and Susan lean on each other’s strengths to help balance them out and create a strong, successful team.

In this article, you get an inside, behind the scenes look at how Sams Carpet Cleaning got its start, how Jeff and Susan met, and important lessons they’ve learned over their 30+ years in business. And of course, they discuss the importance of being involved in the community and the Sams Family involvement in St. Charles County.

We love our St. Charles community and we feel incredibly blessed to be included in Streetscape magazine this month along with other wonderful local St. Charles businesses. You can read the full article in the latest issue, now available! You can pick up a copy at any of THESE locations or check it out online HERE.

A big thank you to Amy Armour and Streetscape Magazine for this featured article on Jeff, Susan and Sams Carpet Cleaning and Repairs! Be sure to pick up a copy for yourself today!

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Discover St. Charles and Discover More About Sams Carpet Cleaning & Repairs

If you haven’t seen our Discover St. Charles video, grab a cup of coffee or a bowl of popcorn, and get to know us! We had a wonderful time with Discover St. Charles and we appreciate the opportunity to highlight our business.


Now, we know it’s a long video and not everyone has 23 minutes to spare, so we decided to highlight some of the key topics discussed in the video. Here are the areas: Our Start, Services, Water Restoration, Oriental Rugs, Air Quality, Story Time and the St. Charles and St. Louis Community. Let’s dive in!

The Making of Sams:

First of all, a questions we are often asked: how did you get your start?

It all started in 1985, a year after Jeff got out of school. He saw a need for the carpet cleaning business and took it upon himself to make it happen! He rented a machine and started cleaning the houses of friends, family and neighbors. He saw a big difference and the happiness and joy he saw on the faces of customers, that’s when he was hooked. Jeff became interested in learning more about carpets and the carpet cleaning business. He went out and got certified, became an expert on cleaning carpets and the construction of carpets. After a couple years, Jeff was able to purchase a  truck mounted system.

In the beginning, it was just Jeff, his mom and dad! You can definitely say it has always been, and will always be, a family business. At that point, he started hiring great employees who helped him to build the company and continue to grow.

Jeff and Susan met in 1985 and got married in 1990. When they first met, Susan was going to school to get her bachelor’s degree and was gaining experience in the corporate world. As the family business continued to grow, Susan and Jeff decided to take a risk and for Susan to join the Sams team, full time. She was able to bring her knowledge and skills to the company through marketing and the management side of the business. Susan loves networking and going out into the community, talking to customers, speaking at events, etc., and was a major asset to the team.

“When Susan joined the business, she began networking and made a massive improvement in the company. She was out there every day promoting, and is still out in the community promoting Sams Carpet! She has assisted with marketing and growing the company. Thanks to her, we have grown our business to the next level,” said Jeff.

We are now up to 32 employees with different roles, ranging from carpet repairs, carpet cleaning, office managers, operations managers, and more. Without them, we wouldn’t be as strong, and we feel incredibly lucky to work with such a talented group.

Over the years, the needs and wants of the St. Charles and St. Louis community have changed, and it was important to us as a business to grow and meet those needs. We have added services over the years to best serve our clients and we will continue to grow in order to provide the best for the community.

Our Services:

We service throughout the St. Louis metropolitan area, and we treat our customers so that they can be part of our family as well. After all, it means a lot to us that you opened up your doors and homes to us and we want to treat you like family. We are open 24/7, 365 days a year. We are here when they customer needs us. They don’t need us a month from now, they need us yesterday and that’s why we built this company to provide those services when an emergency or situation comes up.

Water Restoration:

This is one of our services that many people don’t know we offer! In case of water damage, we should be your first call. So what does the process look like?

After giving us a call, we send a technician out, within minutes, to your house or business. The technician will get inside, assess the severity of the situation and get a crew out to begin work.

The sooner we get the carpet and furniture dry, the better chance we have of saving your belongings. We will set up drying equipment to help dry out the space and then we will run testing, including moisture readings, to find out exactly how much moisture is in the air and in the walls so we know where the place the equipment and how much equipment is needed. Once we set everything up, we come back on a daily basis to monitor the equipment and ensure we get everything dry.

Once everything is completely dry, we put back the carpets, the furniture, replace the drywall, re-stretch the carpets, clean the carpets, etc. The quicker we get everything dried out, the best chance you have of no mold or serious damage.

Water restoration is something you hope to never deal with, but in case a disaster occurs, now you know who to call!

Air Quality:

Not only do we want to take care of your carpets, but we also want to take care of the entire living environment inside your home or business. We often receive phone calls from people with allergies who are looking to improve their air quality. We come in and not only clean the air ducts, returns and vents, but clean the entire system, which will greatly improve the air quality. At Sams, we have a great, high quality brush system that runs through our truck and goes through your system to extract everything. It brings it outside so that we are not generation anymore dust or allergens inside your home.

After doing construction or remodeling your home, you should consider having your air ducts cleaned out. All that dust and building material has found a way into the system and will build up, causing problems. Even for new build houses, this is an important step to improve the air quality.

Fine Rug and Area Rug Cleaning:

French Town Rug Cleaning Company is a division of Sams Carpet Cleaning & Repair that focuses on the proper care and maintenance of your fine rugs. We know that your rugs are exposed to wear and tear, and over time, spot cleaning and vacuuming is just not enough. That’s where we come in!

FrenchTown Rug Cleaning is one of the few fine and area rug cleaning companies certified as a Master Rug Cleaner, which is the gold standard in training and certification for rug cleaning professionals. We have a rug cleaning plant here, in house, so we will treat each and every rug by hand, with care. From $200-$20,000+ rugs, we clean them all!

So what’s the process to cleaning a fine rug? First, we determine what kind of rug it is so we can determine the best course of action for cleaning it. Depending on the type of fibers and how well it’s put together, we will determine the best cleaning method. It’s a process, each and every rug is hand cleaned, which takes longer because of the care behind cleaning them.

After cleaning, we send them to our drying room, then wrap them up and deliver them back to our customers. We offer pickup and delivery of the rugs, or you can drop them off to our store, whatever works best for you! We have a 10-15 day turnaround on rug cleanings.

Not only are these rugs usually expensive, but they can also be antiques, handed down from generation from generation. We’ve had rugs that people have told us the family history. “I’ve had this rug my entire life, and I’m going to now pass it on to my son. We want to wrap it up and send it to New York.” The history and story behind each piece is truly amazing!


Speaking of stories and history, over our 30 years in business, we have heard many funny, and horrible stories. We often receive the panicked phone call when a bottle of wine has been spilled on the carpet, when a can of paint falls down the stairs or a dog tearing up the house.

One of the phone calls we receive the most often is from kids who call us to clean up the carpets before their parents come home from out of town. Looks like they hosted a real wild party and are looking to cover their tracks!

Restoration stories always stick out to us. We once received a call from someone who came home from being out of town, and when they pulled into their driveway, they could see water pouring out from under the front door. The washing machine on their second floor broke, and water was rushing throughout the house. When we get those phone calls, the panicked, emergency situations, our first goal is to calm the customer and reassure them that they will be taken care of.

St. Charles and St. Louis Community:

We LOVE our community! It has been amazing over the years to see the support the community has given to us as a small, local business, and we look to help other local businesses to grow. Susan is a member of the Greater St. Charles Chamber of Commerce, and was previously the Chairman of the Board. As our business continues to grow, we want to help our community. Participating and volunteering our time is important to not only us, but also to many of our employees.

Business relationships are important to us. We have built a great relationship over the years with local businesses like Lindenwood University, the Peabody Opera House, Scottrade Center, and more.


We hope you enjoyed getting to know us on a more personal level and allow us the opportunity to dive deeper into a few of our service areas. Interested in learning more or scheduling an appointment? Give us a call! And don’t forget to check out our current specials.

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How to Choose a Carpet Repair or Cleaning Company

While you’re staring at the ripped seams and the stains that won’t remove themselves, you should be contemplating the carpet cleaning or repair company that will be best to contact. If you don’t take anything else from Sams, remember this remedy – utilizing a good, professional carpet repair service company is the care and commitment your carpet needs. There are a few reputable recommendations that you should look for when determining what carpet service to use. At Sams, we give you assurance that you’ll be fully satisfied with a job well done. We are committed to technical excellence and friendly professionalism. Very often, it’s difficult for a homeowner to determine if a professional has the ability to do a proper job. For this reason, Sams recommends only hiring trained technicians to ensure satisfactory service. To further assist in the selection process, Sams has put together a list to aid you through your home’s restoration period.

Choose a Company That Fights Health Hazards

Don’t just pick up the phone when your kids decide to drop their popsicles on the floor, but schedule routine visits with your cleaning service to prevent airborne pollutants from becoming a problem. Good carpet cleaning doesn’t just do away with stains, but good cleaning rids your carpet of contaminants to help with your breathing and overall home health. Sams understands that sometimes it’s the things you can’t see that causes problems in your home. More dirt than you can imagine builds up and interferes with your air circulation. Look for a company that employs experienced technicians that cater to the importance of designation and how to attain it.

Consider the Carpet Cleaning Process

As a homeowner, you have several options when choosing the type of carpet cleaning method you feel is suitable for your space. Some cleaning companies utilize particular cleaning patterns, such as steam cleaning treatments, that call for a drying time. Other companies may use a dry treatment that allows you to walk on the carpet when the process is done. At Sams, we apply the latest technology to make sure that your carpet is pre-treated for stains or smells. We perform a water rinse to remove residue to ensure that your carpet stays cleaner longer. Before our team leaves, we will groom the carpet pile to assist in the drying process. Choose a company that accommodates your family during the process.

Hire Certified, Trained and Skilled Technicians to Treat Your Home

Your home is a significant investment and you want to hire a company with a qualified trained team to make sure your warranties and life of your flooring is good for many years to come. But you also want convenience that you can count on, and that’s exactly what you’ll receive when you call Sams. We only ask for one thing when you contact us: allow us to take the responsibility and stress off your shoulders. The company you use should supply you with a skilled team to get the job done and get it done right! At Sams, we are committed to excellence and professionalism with every visit that is scheduled. Not only are we equipped with the best equipment and techniques, but we are covered. We are Insured and Bonded, and a Certificate of Insurance is available upon request. Call around and get quotes from several companies, and inquire about whether they’re insured or not.

Now that your search is over, we encourage you to give us a call. Sams can ensure you ease when using our services. We don’t just care about your carpet, we care about our people and your home. We take invitations to our customers’ homes or businesses seriously, because we understand home is where the heart is.

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Did Fido Damage Your Carpet? Help is Here!

If you have any pets, it’s safe to say that your home has probably suffered from a few battle scars. Our four-legged friends are part of the family, and just like family, pets can become a pain. Humans are very hard on carpets as well, but pets tend to participate in the damage at times. Dogs can dig or chew holes in carpets, and cats use their claws on carpets and furniture to create the perfect scratch pad. The results of a scuffed surface are visible on carpets and furniture, but there are ways to repair without spending much time, effort and money. Lucky for you, there are a few options for repair.

Cut that Carpet

This is our go-to method for carpet repair. We will completely cut out the section of the carpet and replace it with a piece of donor carpet. Ideally, we would utilize leftover carpet cuts from your builder if possible. You can always source the carpet from the back of a closet or inconspicuous space that closely resembles the carpet that’s being replaced. This also works for holes, burns, stains (you know, potty stains, hair balls, etc.) and fading.

No Potty on the Pad

Going potty can become a problem when it’s the carpet that’s being utilized instead of the outdoors. Pets are creatures of habit, and if their owners aren’t aware of their pets routines, this can ruin the property. When these accidents happen many times on the carpet, the urine is absorbed through the surface and saturates underneath the pad. This tends to happens when your pet continues to go in the same spot. If the stain is still wet, cover the spot with paper towels or white cotton towel under the soiled area. Stand on this area until it’s barely damp then rinse clean with water and blotting dry. Follow up with our Sams “Outta Sight” Spot Remover and you’ll forget the stain ever existed! If the stain is already dried, we can detect pet areas using ulv lights to identify pet stains and determine what method will best remove that stubborn stain. Do you have a repeat offender of accidents in the house? We can go in, pull up the carpet to clean/seal  the subfloor, replace padding and clean and treat carpet as well as backing, and then restretch carpet.


If your pet is one of those “diggers” trying to bury his bone or dig a hole to China, you might notice that the carpet is coming apart at the seam. We have a process that will bond the carpet seams back together! This will save you money on new carpet and will get your damaged carpet back together in no-time. That digging might be good exercise for your pet, but we don’t enjoy it happening on our carpet and furniture!

Get Rid of the Stink
You might get the carpet spotless, but notice that there is still a distinct odor. This just might be one of the most frustrating things! What you might not know is that we have several odor control services that will get your house smelling like a daisy (or at least not like we dog). We offer Enzyme treatments , which will quickly hunt down and kill odors in your home. We also use an Ozone machine that purifies the air in your home. Filters alone can’t stop many indoor pollutants for goodness sake, put down that can of air freshener.

Although these are useful tips, as always, Sams is here to help with any questions or concerns. Our team consists of trained technicians who performs proper inspections to identify the best course of action to clean stains, remove odors and repair the carpet. We are committed to excellence and professionalism, and we want you to have all the information you need to make educated decisions for your home. We’re here to help restore the value in your home, and we’re starting at the surface.

Feel Free to contact us at any time. Don’t let Fido’s accidents ruin your day, we can help!

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Sams Carpet: The BEST Carpet Cleaning Company in St. Charles County

It’s official, we were voted the Best Carpet Cleaning Company in St. Charles for the 20th year in a row!

TWENTY YEARS! Can you believe it? We’re still in shock. That is 2 decades!

Thank you from the bottom of our hearts for your support and votes! We wouldn’t have won this honor if it wasn’t for your support.


We attend the Best of St. Charles County event at the Foundry Art Centre on December 13th and what a wonderful event! It was a great opportunity to socialize with other award winning companies and meet businesses in the St. Charles Community. Thank you to the St. Louis Post-Dispatch and Suburban Journal for putting on this great event.


You can see the full Best of St. Charles County list HERE.

Thank you, thank you, THANK YOU for your support year after year, for jumping online to vote for us, for recommending our services to your friends and families and for being such great customers. It means so much to us to build relationships with our customers, and we consider each and every one of you our friend.

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Sams Carpet Cleaning & Repair: Who Are We?

You’ve probably seen our bright yellow vans around or possibly heard a friend talk about Sams Carpet Cleaning & Repairs, but who are we really? We are more than carpet cleaners and neon vehicles, we are ultimately a family business. With us, it’s more than just carpet, it’s about people. Not only do we care about our customers and make it our mission to treat them the way we want to be treated, but we also have an immense amount of appreciation for our amazing employees. We are proud to have a strong and talented team, many of whom have been with Sams for years.

Sams Carpet Cleaning & Repairs has been in business since 1985, started by Jeff Sams. Over the years, we have grown throughout the St. Louis Metropolitan area and into Illinois thanks to the referrals and support of wonderful customers like you.

Trust is big with us. After all, you’re inviting us into your home, business or commercial space and we do not take that lightly. We know that you could have chosen another company, but you decided we were the company you wanted to business with, and for that, we are grateful. And we make it our mission to treat your home, business, commercial real estate and apartment like our own, and provide the best service possible.

What makes us different? Obviously, we love cleaning and repairing carpets, but it doesn’t end there. We also take care of your fine rugs, tile and grout, air ducts, emergency water restoration and more, and, we love it all! More so, we truly enjoy and find our customers interesting. With Sams, you’ll find a personable, no-pressure approach. Trust us, we know from personal experience that no one enjoys a high-pressure sales experience. You’ll feel, and see, the pride we take in our work and the joy we find in serving you.

Click HERE to meet our team and get to know us on a deeper level. Our community is important to us, and we want to give back to those who have made such a big impact on our lives. You can check out our community news HERE.

Be sure to check out our social media presence….LIKE our page on Facebook, Instagram, Twitter, LinkedIn, and Youtube.  Send us a message or leave us a comment, we want to continue our Friendship!

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