Archive for St. Louis

Your Local St. Charles County Solution for Odor Removal

“What’s that smell?” This is usually a visitor’s first thought when they’re greeted with an unpleasant odor at any home. Lingering smells that live in your home will soon affect the love you once had for it. Sadly, spraying air freshener won’t solve that stinky issue of yours. In fact, you’ll find that even after showering your place with the finest Febreze on the market, the smell has remained. But never fear – you don’t have to move out of your musty home to escape the stench! Help is closer than you think, right here in St. Charles, MO. Let the Sams team help. Here are a few tips that will help you banish bad odor and kick them to the curb!

Clean Your Air Ducts to Prevent Odors from Spreading

Central heating and air conditioning systems are everyone’s best friend during those hot summers and cold winters. But they can also be a prime place for odors to build up. As the air passes through your hallways, you begin questioning the unpleasant scents you’re smelling. Before you tackle the problem, identify what’s causing your air ducts to smell. If you’re a do-it-yourselfer, you can try cleaning your condenser coils and collection pan utilizing a strong cleaning solution, preferably one with bleach, to kill off mold. Using your vacuum, suck up loose dust or debris from the fins and coils. If the smell wasn’t coming from the air conditioning unit, then it can be coming from any part of the duct system, and you’ll need professional help for that.

Clean Your Home to Address Odors at the Source

You’re going to pick up those dirty socks, right? Honestly, this is something you should already be doing, but if you’re just letting your teenager’s cleats lay around it’s time to make a change. Clean your home thoroughly with cleaning solutions and antibacterial rags regularly. Be sure to pay attention to places you normally wouldn’t clean, such as cabinets, window sills, vents, and under the sink. Take it one step further and wipe down the walls, baseboards, doors and countertops.

Dog & Cat on bed

Eliminate Pet Odors

You think Fluffy and Fido only leave odors behind when they have an accident? Think again. Just like us, dogs sweat when they’re hot, and the body parts that produce the greatest smells are bigger on dogs. Their paw pads spread on your carpets, floors, sofa and any other thing they can stand on. It may be best to keep Fluffy and Fido on a routine bathing and grooming schedule to reduce the aroma that’s sticking around. Speaking of sticking, let’s talk about those accidents on your carpet. A lot of accidents, specifically urine, can leave permanent stains – affecting the dyes on your floor. With a proper inspection, Sams will identify the best course of action to clean the stains and remove odor. Click here to read about the impact of urine deposits on your carpet.

Clean Your Carpet and Upholstered Furniture

“Knock, knock. Who’s there?” It’s the stench you’ve been stressing over. Pull out those odors in your carpet with a vacuum cleaner. A vacuum can help to keep your home smelling fresh by getting rid of dirt and other particles lodged in your carpet. To help with your vacuuming process, you can try an “at-home” remedy for odors and use baking soda. Try sprinkling it on your fabrics surface, letting it settle overnight, and vacuuming the carpet for the best results. Although this is an odor neutralizer, this will only get you so far. Instead of taking your chances, call a professional.

Call Your St. Charles Odor Removal Professionals

At Sams, we’re experts in eliminating offensive odors, and our trained technicians help identify areas holding the harsh smells. By highlighting the cause and location of the odor, we’re able to determine an appropriate course of action to remedy the situation. The science of identifying these areas can be tricky, but our cutting-edge equipment helps restore your home. We’re passionate about helping our customers maximize the enjoyment of their space. Between our infrared lighting technology to identify the cause of many odors to our thermo fog process and dehumidifiers, we’ll be sure to hunt down the problem, neutralize odors and kill pollutants.

So, what are you waiting for? Give us a call today and free your family of those stinky fumes. We love our community, and we would love the opportunity to be welcomed into your home. Let us properly remove the odor, and leave the restoration process to us.

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Frozen Pipes: What to Do and How to Prevent

The thought of pipes freezing may seem a bit melodramatic, but it isn’t far-fetched. In fact, it happens more often than you probably realize. Water that freezes during the winter in an unprotected pipe expands, and that expansion can rupture. And we all know how our St. Louis weather can be unpredictable, so it’s smart to be prepared. We’ll cover prevention later. But if you’re reading this article, you’ve likely already discovered a frozen pipe and are looking for a solution.

What to Do if Your Pipes are Frozen

STEP 1: Apply Heat

Adding heat to a frozen pipe helps speeds up the process of melting the ice. Try wrapping a heating pad around it, blowing an electric hair dryer on it, or plugging in a space heater nearby to achieve the quickest results.

STEP 2: Open Your Faucets

To thaw a pipe, you can start near your faucet. In order to do this, you want to make sure your faucet is still on. Identify the frozen water supply pipe, and from there, you will be able to locate the blocked area. As you begin to treat the pipe, the water will help melt ice in the pipe as it passes by.

STEP 3: Turn Up the Heat

Turn up the thermostat in your home to impact pipes hiding behind the walls. Many people like to lower their thermostat when they’re out of town, but be sure to keep your house at around 60 degrees or higher to ensure the pipes don’t freeze.

As the pipe begins to thaw and water begins to flow from the faucet, allow the faucet to stay open for a few minutes. Make sure that all the ice is clear from the pipe. Once everything is all clear, cut off the faucet and check the line for leaks. From there, you will be able to decide if you need to replace or repair the pipe.

How to Prevent Frozen Pipes

Taking preventative measures before the wicked winter weather hits, allows you to reduce and eliminate all cold-weather threats. Some pipes are more prone to freeze over others. Pipes that are against exterior walls have little or no insulation and are subject to freezing. As your thermometer starts descending, make sure you pay close attention to the condition of your pipes. Being prepared may help you avoid the messy and costly expenses that frozen pipes can bring. To that end Sams has a few suggestions on how to prevent water pipes from freezing and how to thaw them if they do.

Draining – Taking instructions from manufacturers or installers, drain all water from the swimming pool and water sprinkler supply lines. Do the same for hoses and store them indoors. Make sure to keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.

Inspection – Check around your home for other areas where water supply lines may be located, particularly in unheated areas. Pipe insulation can happen in the basement, attic, garage, kitchen and unexpected spaces. You want to check for hot and cold pipes. Low temperatures can affect all pipes in your home.

Installation – Heat tape and heat cable can go a long way toward preventing exposed pipes from freezing. These materials can be applied directly to pipes and provide significant protection from cold weather. They can be used to keep your pipes warm in areas that don’t have frequent or prolonged temperatures below freezing.

Prevention– During cold snaps (below 32 degrees) allow a faucet to drip slowly, moving water will keep the pipe from becoming blocked with ice and freezing. Also leave cabinets doors under sinks open to allow the warmer temperatures in your home to reach those pipes and keep them at a reasonable temperature.

When disconnecting your water/garden hose, make sure to cover all the outside faucets. If you plan on being away for a while, shut off your water supply that connects to you washer. Lastly, close all windows, to prevent combined wind drafts and freezing temperatures from freezing your pipes faster.

What to Do if a Pipe has Burst

The best solution for frozen pipe burst clean-up is to hire experienced and trained water damage restoration technicians. Water damage that seeps into the floors and drywall causes moisture that will rot the wood on walls and floors. At Sams, our water extraction and anti-microbial application techniques is incredibly effective at minimizing future mold and mildew problems.

If you’re ready for a proper inspection and assessment, contact us today. If you experience a water disaster, don’t fear. We can help.


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St. Louis Companies Prioritizing Disinfection for a Healthy Workplace

In their recent State of the St. Louis Workforce report, St. Louis Community College revealed that among the many operational changes that St. Louis area businesses have made in response to the COVID-19 pandemic, increased commercial cleaning and disinfection leads the way. In fact, 75% of companies surveyed report that enhanced workplace cleaning and disinfection are a top priority as they aim to provide a safe workplace and keep their staff healthy.

Affects of COVID-19 on St. Louis workplace behaviors

 St. Louis Community College “State of the St. Louis Workforce” 2020 Report.

Every year, the winter months bring with them drier air, allowing viruses to transmit more easily, and increasing the likelihood of getting sick at work. This year, that danger extends beyond the typical cold and flu concerns. In this blog, we’ll explore the role you can play in ensuring a safer and healthier workplace for your team by making disinfection services from Sams a part of your operational plan.

Clean is No Longer Clean Enough

Traditional commercial cleaning services take care of vacuuming and dusting, as well as cleaning bathrooms, kitchens, and other common areas, and then call it a day. While this approach is a fantastic way to make your office look its best, it doesn’t necessarily get the job done when it comes to killing viruses and reducing the spread of infection.

That’s where the team at Sams comes in. Our commercial disinfection process uses high powered ULV disinfecting fog with an EPA-certified broad spectrum disinfectant and virucide to remove all contaminants from both the air and surfaces in your facility. The end result is a safer working environment and a workforce that knows you care about their wellbeing.

How the Disinfection Process Works

As a locally owned and operated IIRC certified firm, Sams has been disinfecting commercial spaces in the St. Louis area for more than 30 years. Our commercial disinfection process is really a finishing touch to your already established cleaning routine. Prior to our arrival for disinfection services, it’s important that all hard surfaces be wiped down with disinfectant, all carpets, drapes and upholstered materials be vacuumed, and hard floors be swept and mopped with a disinfecting cleaning solution. Remove everything from the counters. Any food, coffee pots, and utensils that are exposed openly should be stored in a safe closed area.

Once on site, our team will professionally deep clean and disinfect all carpeting and upholstery. We’ll also provide a thorough cleaning of the air ducts and vents in the building to minimize contaminants lingering in your HVAC system. We’ll then move on to cleaning tile and grout. Finally, we’ll use our high-powered foggers with EPA-registered disinfectant spray to completely decontaminate the area. After we’ve completed the disinfection process, there’s a recommended four hour vacancy period before people can return so that the disinfectant properly settles into all surfaces.

Contact the St. Louis’ Area’s Commercial Disinfection Pros

It’s important to note that disinfection is not a one-time fix. It can be incredibly effective at reducing workplace contaminants but needs to be a part of your regular cleaning process to have the greatest impact. Contact the Sams team to make commercial disinfection a part of your facility’s overall cleaning plan.

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Employee Spotlight: Dejuan Evil

The exciting day is here, the one that we’ve been waiting for all month long… our latest employee spotlight! We love taking take the time to talk with one of our wonderful employees each month, learn more about them and their thoughts on working for Sams Carpet Cleaning and Repairs. This month, we sat down with Dejuan, one of our Account Executives, and you can’t help but love the guy. So without any further ado, lets meet Dejuan!

Q: How long have you been at Sams and how did you get your start?

A: I’ve been here for 3 years, and you can actually blame Chris Scoles for me being here! I’ve been friends with Chris for 24 years and he’s actually the one who told me Sams was hiring! I had been to a few Sams events and gatherings prior and knew a few of the employees, so I knew it was somewhere I would like to work. Chris had always spoken highly about the company and culture, so it felt like a natural fit. To say I’m happy that Chris told me about the job would be an understatement.

Q: What exactly do you do as an Account Executive?

A: I wear several hats, I go out and give estimates on projects, from residential to commercial, and I also work with a lot of the apartments and commercial clients. My job is a bit of a mix between marketing, new business and sales. It’s nice to not be trapped behind a desk, I’m able to get out of the office, meet people and see projects firsthand.

One of my favorite parts of the job is that I have the opportunity to meet people and network. As a people person, I love getting out there and seeing the people I get to talk to on the phone.

Q: What is it about the Sams experience that is different or enticing?

A: I would have to say it’s our quality of work and the skills and years of experience of our technicians. Many of our technicians have been here for over a decade, they understand what it takes and have pride in the quality of their work. Our repairs are outstanding and our customers are happy, which is exactly what we want! We also have wonderful customer service, they go above and beyond for our customers.

The culture at Sams for employees is awesome. We all get along and have fun, it’s something I haven’t seen at other places I’ve worked. We’re all friends and are there for each other, you have to love the atmosphere.

Q: Do you have any memorable experiences from over the years at Sams?

A: It’s hard to pinpoint just one… my favorite thing is seeing the looks on a customer’s face when they’re happy and surprised that their carpet looks new. Part of my job is following up with clients, so hearing their joy and excitement is the best. On a none work related note, my favorite memory would have to be Susan’s surprise 50th birthday party! I was the DJ and Bartender for the big event and it was hilarious and so great to see Susan cut loose and have fun with her family and friends.

Q: What do you do for fun outside of work?

A: Well, I have 2 daughters, one is a freshman in high school and the other is in 5th grade. I coach their basketball and soccer teams, which I absolutely love, and I also play basketball myself. Now that my girls are getting older, I am in this new, unchartered territory of BOYS. My oldest daughter was on the homecoming court this year, and that was new, exciting, and terrifying.

We hope you enjoyed our conversation with Dejuan! He is an outgoing, funny and caring guy who we are incredibly lucky to have as part of the Sams family. Check back next month to see who will be our NEXT employee spotlight!

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Where’s the Sams Van? Contest and Giveaway!

All the great thriller games start with discovery and mystery… Where’s Waldo, Where in the World is Carmen Sandiego, Clue, Nancy Drew, and of course, Scooby Doo. All of these games have something in common, other than mystery, and that is a recognizable and lovable characters. You of course have Waldo, Carmen Sandiego, Miss Scarlet, Mrs. Peacock, Professor Plum, Nancy Drew, Scooby Doo, Shaggy and that’s just to name a few. Well at Sams, we have our own lovable character, the brilliant, vibrant yellow Sams Van!

We’ve started a game at Sams Carpet Cleaning, and at first it started out with employees and friends. We called it, “Where’s the Sams Van?”. We would have people text us pictures at a stoplight of our recognizable yellow van and say, “I found you!”, or in a parking lot, or even at someone’s house. We get a kick out of seeing these messages and love that our loveable yellow character is being spotted around St. Louis.

We’ve decided to take our game a step further, and open it up to you! So here are the rules:

• Spot a Sams Van
• Take a photo (bonus points if you get a selfie with the Sams Van and *bonus bonus* points for getting a picture with the Sams Technician)
• Share the photo on our social media

The photo with the most likes at the end of the month will win a $20 Sams Carpet Cleaning gift certificate and a $50 Lowes Gift Card!

Now, it goes without saying, but we still will, we of course want you to be safe! Please do not take a picture while driving, the last thing we want is for the Sams van to cause an accident. The winner must be residential and within our service area. You can check out services in your area HERE.

It’s that simple, all you have to do is keep your eyes peeled for the Sams van and you could be the lucky winner. Be sure to share the game with friends and families and the next time you spot a Sams van, best of luck! Snap the photo and share on our Facebook for your chance to win.

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Jeff and Susan Sams: Streetscape Magazine’s Dynamic Duo

We’ve always known that our fearless leaders, Jeff and Susan Sams, were a great couple, but we think Streetscape Magazine got it right when they named them a Dynamic Duo! Jeff and Susan are featured in the Fall issue of Streetscape Magazine where they discuss their experience as married business owners. It’s not always a walk in the park, but Jeff and Susan lean on each other’s strengths to help balance them out and create a strong, successful team.

In this article, you get an inside, behind the scenes look at how Sams Carpet Cleaning got its start, how Jeff and Susan met, and important lessons they’ve learned over their 30+ years in business. And of course, they discuss the importance of being involved in the community and the Sams Family involvement in St. Charles County.

We love our St. Charles community and we feel incredibly blessed to be included in Streetscape magazine this month along with other wonderful local St. Charles businesses. You can read the full article in the latest issue, now available! You can pick up a copy at any of THESE locations or check it out online HERE.

A big thank you to Amy Armour and Streetscape Magazine for this featured article on Jeff, Susan and Sams Carpet Cleaning and Repairs! Be sure to pick up a copy for yourself today!

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Easter Cleaning- Grace Church Case Study

It’s officially Spring, and with Easter right around the corner, this is a time to spiritually reflect on families gathering and spiritual awareness in our lives during the Easter season. For us, it’s a time to gather with our families and remember the meaning of Easter.  At Sams, we clean for many churches, including all religious denominations and affiliations, but we recently cleaned for Grace Church in Maryland Heights, which is always a wonderful experience, with the nicest staff.

A church the size of Grace Church has thousands of visitors each week between their Wednesday, Saturday and Sunday services, worship groups and prayer meetings, bible studies and activities, which means that their floors need some attention. That’s where we come in!  We cleaned the church, office space and guest house to ensure the carpets and tiles were clean, shining bright and healthy.


Grace Church is all about the community. Their congregation is made up of countless small groups that meet with different agendas but one mission, to build each other up. It is our mission to provide a service for these people and to help them to enjoy their space and maintain its pristine condition.

If your church, worship space, office or building is in need of a cleaning (from carpets to tiles to air ducts to water restoration, stain removal and more), we would be happy to help! Give us a call today to schedule your appointment or to learn more about our services.

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Why Your Business Should Have Routine, Professional Tile Cleaning

Look down! That’s what your customers tend to do when they enter your business. Studies have shown this to be true, so when they look down, what are they seeing? Is it sparkling tile that’s free from debris and residue, or has your tile seen better, cleaner days? Remember when you built your business, and you took time and great care to choose just the right tile, design and color? It’s probably pretty important to you that it stay that way, and the Sams team can help you out!

Have the dingy days arrived?

Chances are, you have many feet touching your floors on a daily basis, and traffic in your business can be pretty hectic at certain times of the day. Spills can happen quickly. Muddy shoes can bring the outside in. You name it, it probably has happened on your tile floor. But why does it get so dingy looking? There are a few common reasons for this:

  1. Tile and grout are very porous, meaning dirt is absorbed easily. As people walk on it, dirt can get even more ground in, and discoloration follows. Your once ivory tiles are now 50 shades of something dirty.
  2. Routine floor cleaning, particularly sweeping and mopping, will remove surface soils, but as time passes, this process will leave residue that becomes embedded into the tile and grout. While this step is important to perform on a daily basis, it’s not enough for the long-term life and beauty of your tile floors.
  3. It’s a fact that commercial buildings see a lot of footprints, which leads to dirt, wear and tear. High traffic areas will be the first to reveal their dirty side, and when it comes to restrooms, you know what kind of spillage may happen there!

Professional Tile Cleaning and Maintenance with Sams

It’s true – to make your tile and grout sparkle, you’ll need more than just a sponge. How we tackle it, and how frequently you’ll need us, depends on many factors, so we’ll help you determine what’s best for your particular situation.

The Sams process involves a thorough procedure which penetrates deeply into the surface of your tile and grout to eliminate dirt, mildew, and other contaminants. But before any machinery touches your floors, we’ll perform an inspection to identify any damage we may need to address, or any areas of special concern you may have. We’ll sweep and vacuum to remove loose dirt and dust, and then apply a pre-conditioner to break down oils and stains. That’s something a mop and sponge – or even consumer grade floor cleaners – can’t do!

Here’s where the muscle comes in. Your floors are scrubbed with high-powered brushes to remove stains and even get rid of traffic patterns that appear in the tile over time. You know, like that “track” of dirt you can see going down the hallway. Everybody gets them, and Sams can take care of it! Finally, we perform a pressure cleaning process with a rotary hot water extractor. This leaves the area clean, fresh, and something you can be proud of! We can even apply sealant to help prevent future stains.

Regular Care for your Tile and Grout

Ongoing activities such as daily vacuuming, sweeping and mopping, as well as quick attention to spills and stains will help extend the life and looks of your tile floors. But there’s only so far you can go with a broom and scrub brush. Sealing the tile grout is great for keeping moisture and dirt from penetrating into the floor. You will be so amazed at how much easier it is to clean spills off your floors once the grout has been sealed. Let Sams do the dirty work for you! Not only will you get a beautifully clean floor, you’ll get the Sams experience of the best technicians, the highest quality cleaning products and processes, and service you can count on. We appreciate an opportunity to be welcomed into your business!

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Discover St. Charles and Discover More About Sams Carpet Cleaning & Repairs

If you haven’t seen our Discover St. Charles video, grab a cup of coffee or a bowl of popcorn, and get to know us! We had a wonderful time with Discover St. Charles and we appreciate the opportunity to highlight our business.


Now, we know it’s a long video and not everyone has 23 minutes to spare, so we decided to highlight some of the key topics discussed in the video. Here are the areas: Our Start, Services, Water Restoration, Oriental Rugs, Air Quality, Story Time and the St. Charles and St. Louis Community. Let’s dive in!

The Making of Sams:

First of all, a questions we are often asked: how did you get your start?

It all started in 1985, a year after Jeff got out of school. He saw a need for the carpet cleaning business and took it upon himself to make it happen! He rented a machine and started cleaning the houses of friends, family and neighbors. He saw a big difference and the happiness and joy he saw on the faces of customers, that’s when he was hooked. Jeff became interested in learning more about carpets and the carpet cleaning business. He went out and got certified, became an expert on cleaning carpets and the construction of carpets. After a couple years, Jeff was able to purchase a  truck mounted system.

In the beginning, it was just Jeff, his mom and dad! You can definitely say it has always been, and will always be, a family business. At that point, he started hiring great employees who helped him to build the company and continue to grow.

Jeff and Susan met in 1985 and got married in 1990. When they first met, Susan was going to school to get her bachelor’s degree and was gaining experience in the corporate world. As the family business continued to grow, Susan and Jeff decided to take a risk and for Susan to join the Sams team, full time. She was able to bring her knowledge and skills to the company through marketing and the management side of the business. Susan loves networking and going out into the community, talking to customers, speaking at events, etc., and was a major asset to the team.

“When Susan joined the business, she began networking and made a massive improvement in the company. She was out there every day promoting, and is still out in the community promoting Sams Carpet! She has assisted with marketing and growing the company. Thanks to her, we have grown our business to the next level,” said Jeff.

We are now up to 32 employees with different roles, ranging from carpet repairs, carpet cleaning, office managers, operations managers, and more. Without them, we wouldn’t be as strong, and we feel incredibly lucky to work with such a talented group.

Over the years, the needs and wants of the St. Charles and St. Louis community have changed, and it was important to us as a business to grow and meet those needs. We have added services over the years to best serve our clients and we will continue to grow in order to provide the best for the community.

Our Services:

We service throughout the St. Louis metropolitan area, and we treat our customers so that they can be part of our family as well. After all, it means a lot to us that you opened up your doors and homes to us and we want to treat you like family. We are open 24/7, 365 days a year. We are here when they customer needs us. They don’t need us a month from now, they need us yesterday and that’s why we built this company to provide those services when an emergency or situation comes up.

Water Restoration:

This is one of our services that many people don’t know we offer! In case of water damage, we should be your first call. So what does the process look like?

After giving us a call, we send a technician out, within minutes, to your house or business. The technician will get inside, assess the severity of the situation and get a crew out to begin work.

The sooner we get the carpet and furniture dry, the better chance we have of saving your belongings. We will set up drying equipment to help dry out the space and then we will run testing, including moisture readings, to find out exactly how much moisture is in the air and in the walls so we know where the place the equipment and how much equipment is needed. Once we set everything up, we come back on a daily basis to monitor the equipment and ensure we get everything dry.

Once everything is completely dry, we put back the carpets, the furniture, replace the drywall, re-stretch the carpets, clean the carpets, etc. The quicker we get everything dried out, the best chance you have of no mold or serious damage.

Water restoration is something you hope to never deal with, but in case a disaster occurs, now you know who to call!

Air Quality:

Not only do we want to take care of your carpets, but we also want to take care of the entire living environment inside your home or business. We often receive phone calls from people with allergies who are looking to improve their air quality. We come in and not only clean the air ducts, returns and vents, but clean the entire system, which will greatly improve the air quality. At Sams, we have a great, high quality brush system that runs through our truck and goes through your system to extract everything. It brings it outside so that we are not generation anymore dust or allergens inside your home.

After doing construction or remodeling your home, you should consider having your air ducts cleaned out. All that dust and building material has found a way into the system and will build up, causing problems. Even for new build houses, this is an important step to improve the air quality.

Fine Rug and Area Rug Cleaning:

French Town Rug Cleaning Company is a division of Sams Carpet Cleaning & Repair that focuses on the proper care and maintenance of your fine rugs. We know that your rugs are exposed to wear and tear, and over time, spot cleaning and vacuuming is just not enough. That’s where we come in!

FrenchTown Rug Cleaning is one of the few fine and area rug cleaning companies certified as a Master Rug Cleaner, which is the gold standard in training and certification for rug cleaning professionals. We have a rug cleaning plant here, in house, so we will treat each and every rug by hand, with care. From $200-$20,000+ rugs, we clean them all!

So what’s the process to cleaning a fine rug? First, we determine what kind of rug it is so we can determine the best course of action for cleaning it. Depending on the type of fibers and how well it’s put together, we will determine the best cleaning method. It’s a process, each and every rug is hand cleaned, which takes longer because of the care behind cleaning them.

After cleaning, we send them to our drying room, then wrap them up and deliver them back to our customers. We offer pickup and delivery of the rugs, or you can drop them off to our store, whatever works best for you! We have a 10-15 day turnaround on rug cleanings.

Not only are these rugs usually expensive, but they can also be antiques, handed down from generation from generation. We’ve had rugs that people have told us the family history. “I’ve had this rug my entire life, and I’m going to now pass it on to my son. We want to wrap it up and send it to New York.” The history and story behind each piece is truly amazing!


Speaking of stories and history, over our 30 years in business, we have heard many funny, and horrible stories. We often receive the panicked phone call when a bottle of wine has been spilled on the carpet, when a can of paint falls down the stairs or a dog tearing up the house.

One of the phone calls we receive the most often is from kids who call us to clean up the carpets before their parents come home from out of town. Looks like they hosted a real wild party and are looking to cover their tracks!

Restoration stories always stick out to us. We once received a call from someone who came home from being out of town, and when they pulled into their driveway, they could see water pouring out from under the front door. The washing machine on their second floor broke, and water was rushing throughout the house. When we get those phone calls, the panicked, emergency situations, our first goal is to calm the customer and reassure them that they will be taken care of.

St. Charles and St. Louis Community:

We LOVE our community! It has been amazing over the years to see the support the community has given to us as a small, local business, and we look to help other local businesses to grow. Susan is a member of the Greater St. Charles Chamber of Commerce, and was previously the Chairman of the Board. As our business continues to grow, we want to help our community. Participating and volunteering our time is important to not only us, but also to many of our employees.

Business relationships are important to us. We have built a great relationship over the years with local businesses like Lindenwood University, the Peabody Opera House, Scottrade Center, and more.


We hope you enjoyed getting to know us on a more personal level and allow us the opportunity to dive deeper into a few of our service areas. Interested in learning more or scheduling an appointment? Give us a call! And don’t forget to check out our current specials.

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How to Choose a Carpet Repair or Cleaning Company

While you’re staring at the ripped seams and the stains that won’t remove themselves, you should be contemplating the carpet cleaning or repair company that will be best to contact. If you don’t take anything else from Sams, remember this remedy – utilizing a good, professional carpet repair service company is the care and commitment your carpet needs. There are a few reputable recommendations that you should look for when determining what carpet service to use. At Sams, we give you assurance that you’ll be fully satisfied with a job well done. We are committed to technical excellence and friendly professionalism. Very often, it’s difficult for a homeowner to determine if a professional has the ability to do a proper job. For this reason, Sams recommends only hiring trained technicians to ensure satisfactory service. To further assist in the selection process, Sams has put together a list to aid you through your home’s restoration period.

Choose a Company That Fights Health Hazards

Don’t just pick up the phone when your kids decide to drop their popsicles on the floor, but schedule routine visits with your cleaning service to prevent airborne pollutants from becoming a problem. Good carpet cleaning doesn’t just do away with stains, but good cleaning rids your carpet of contaminants to help with your breathing and overall home health. Sams understands that sometimes it’s the things you can’t see that causes problems in your home. More dirt than you can imagine builds up and interferes with your air circulation. Look for a company that employs experienced technicians that cater to the importance of designation and how to attain it.

Consider the Carpet Cleaning Process

As a homeowner, you have several options when choosing the type of carpet cleaning method you feel is suitable for your space. Some cleaning companies utilize particular cleaning patterns, such as steam cleaning treatments, that call for a drying time. Other companies may use a dry treatment that allows you to walk on the carpet when the process is done. At Sams, we apply the latest technology to make sure that your carpet is pre-treated for stains or smells. We perform a water rinse to remove residue to ensure that your carpet stays cleaner longer. Before our team leaves, we will groom the carpet pile to assist in the drying process. Choose a company that accommodates your family during the process.

Hire Certified, Trained and Skilled Technicians to Treat Your Home

Your home is a significant investment and you want to hire a company with a qualified trained team to make sure your warranties and life of your flooring is good for many years to come. But you also want convenience that you can count on, and that’s exactly what you’ll receive when you call Sams. We only ask for one thing when you contact us: allow us to take the responsibility and stress off your shoulders. The company you use should supply you with a skilled team to get the job done and get it done right! At Sams, we are committed to excellence and professionalism with every visit that is scheduled. Not only are we equipped with the best equipment and techniques, but we are covered. We are Insured and Bonded, and a Certificate of Insurance is available upon request. Call around and get quotes from several companies, and inquire about whether they’re insured or not.

Now that your search is over, we encourage you to give us a call. Sams can ensure you ease when using our services. We don’t just care about your carpet, we care about our people and your home. We take invitations to our customers’ homes or businesses seriously, because we understand home is where the heart is.

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