Archive for Sams Carpet Cleaning & Repair

Your Local St. Charles County Solution for Odor Removal

“What’s that smell?” This is usually a visitor’s first thought when they’re greeted with an unpleasant odor at any home. Lingering smells that live in your home will soon affect the love you once had for it. Sadly, spraying air freshener won’t solve that stinky issue of yours. In fact, you’ll find that even after showering your place with the finest Febreze on the market, the smell has remained. But never fear – you don’t have to move out of your musty home to escape the stench! Help is closer than you think, right here in St. Charles, MO. Let the Sams team help. Here are a few tips that will help you banish bad odor and kick them to the curb!

Clean Your Air Ducts to Prevent Odors from Spreading

Central heating and air conditioning systems are everyone’s best friend during those hot summers and cold winters. But they can also be a prime place for odors to build up. As the air passes through your hallways, you begin questioning the unpleasant scents you’re smelling. Before you tackle the problem, identify what’s causing your air ducts to smell. If you’re a do-it-yourselfer, you can try cleaning your condenser coils and collection pan utilizing a strong cleaning solution, preferably one with bleach, to kill off mold. Using your vacuum, suck up loose dust or debris from the fins and coils. If the smell wasn’t coming from the air conditioning unit, then it can be coming from any part of the duct system, and you’ll need professional help for that.

Clean Your Home to Address Odors at the Source

You’re going to pick up those dirty socks, right? Honestly, this is something you should already be doing, but if you’re just letting your teenager’s cleats lay around it’s time to make a change. Clean your home thoroughly with cleaning solutions and antibacterial rags regularly. Be sure to pay attention to places you normally wouldn’t clean, such as cabinets, window sills, vents, and under the sink. Take it one step further and wipe down the walls, baseboards, doors and countertops.

Dog & Cat on bed

Eliminate Pet Odors

You think Fluffy and Fido only leave odors behind when they have an accident? Think again. Just like us, dogs sweat when they’re hot, and the body parts that produce the greatest smells are bigger on dogs. Their paw pads spread on your carpets, floors, sofa and any other thing they can stand on. It may be best to keep Fluffy and Fido on a routine bathing and grooming schedule to reduce the aroma that’s sticking around. Speaking of sticking, let’s talk about those accidents on your carpet. A lot of accidents, specifically urine, can leave permanent stains – affecting the dyes on your floor. With a proper inspection, Sams will identify the best course of action to clean the stains and remove odor. Click here to read about the impact of urine deposits on your carpet.

Clean Your Carpet and Upholstered Furniture

“Knock, knock. Who’s there?” It’s the stench you’ve been stressing over. Pull out those odors in your carpet with a vacuum cleaner. A vacuum can help to keep your home smelling fresh by getting rid of dirt and other particles lodged in your carpet. To help with your vacuuming process, you can try an “at-home” remedy for odors and use baking soda. Try sprinkling it on your fabrics surface, letting it settle overnight, and vacuuming the carpet for the best results. Although this is an odor neutralizer, this will only get you so far. Instead of taking your chances, call a professional.

Call Your St. Charles Odor Removal Professionals

At Sams, we’re experts in eliminating offensive odors, and our trained technicians help identify areas holding the harsh smells. By highlighting the cause and location of the odor, we’re able to determine an appropriate course of action to remedy the situation. The science of identifying these areas can be tricky, but our cutting-edge equipment helps restore your home. We’re passionate about helping our customers maximize the enjoyment of their space. Between our infrared lighting technology to identify the cause of many odors to our thermo fog process and dehumidifiers, we’ll be sure to hunt down the problem, neutralize odors and kill pollutants.

So, what are you waiting for? Give us a call today and free your family of those stinky fumes. We love our community, and we would love the opportunity to be welcomed into your home. Let us properly remove the odor, and leave the restoration process to us.

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Carpet Stain Removal Tips from the St. Louis Area’s Carpet Cleaning Pros

“Darn it!” If you’ve ever spilled a glass of red wine or watched one of the kids sends a tumbler full of Kool-Aid cascading onto the carpet, those words have likely crossed your lips. While many things might be running through your mind in that moment, you have to focus on the best way to address the colored spot that now adorns your carpet. There are a number of things you should do, and a couple you definitely shouldn’t. The Sams Carpet Cleaning and Repair team has you covered! We’ve assembled this list of actions to take immediately to help ensure that stain doesn’t stick around.

Tip #1: Act Quickly to Remove Liquid

The first step is to extract as much liquid as possible out of the carpet. To do that, blot the affected area with a white or light-colored cloth. Apply pressure with the heel of your hand to absorb as much of the liquid as you possibly can. Remember, you only want to blot the area. Do not rub! The more it seeps into your carpet, the more time it will have to adhere to the carpet fibers, increasing the likelihood of permanent damage. Also, avoid using colored or printed towels on the spill. The dye from the material may transfer onto your carpet, leaving you with an even bigger mess than you started with.

Tip #2: Be Careful Using Over The Counter Cleaners

Stains and spills are always unexpected and obviously never welcome, so your first instinct might be to reach for a bottle of anything that could take care of the mess. But you might be inviting bigger problems. Before using any over the counter spot removers, which may contain certain ingredients that may cause more problems than they fix, try using warm water in a spray bottle and a white rag. Commercially available cleaning products are typically low quality, and most contain oil, petroleum, silica, or other chemicals. These can leave residue on your carpet, break down fibers, and ultimately, attract more dirt. You might also find different remedies for specific stains online. But be careful what you use on the carpet, because we have seen many customers left with a permanent stain that could have been avoided. If you are using an over-the-counter product, start by applying it in a very small area to see if it works. If not, set it aside and call a professional!

Tip #3: Use Quality Products Formulated for Carpet

If you’re a past customer of Sams, you received a free bottle of our “Outta Sight” spot remover. Outta Sight is trusted by homeowners throughout the St. Louis area, because it is specifically formulated to help you combat colorful spills without damaging your carpet or leaving residue behind. If you do not have a bottle of our Outta Sight spot remover, we recommend avoiding the DIY route completely. Using a product that isn’t made specifically for carpets could cause more damage. And that’s the last thing we want!

Tip #4: Bring in a Carpet Stain Professional

Ultimately, the best preventive action you can take is calling in a professional. We know the impact that different spills can have on carpet, and can create a solution to address the spot without damaging your carpet fibers. Going it alone and using improper chemicals and techniques can have negative long-term effects on your carpet. We want to help you avoid that. The Sams team cares about protecting your investment, and is committed to helping you eradicate unsightly stains.

Next time the red wine or Kool-Aid spills on your carpet, avoid the panic. Know that Sams is on your side! If you’re in the St. Louis region and you have a spot or stain you’re not quite sure how to handle, call the Sams team! We’ll assess the situation and deploy a solution tailored to overcoming your carpet stain.

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The Forgotten Adoption Option: Every Child Deserves a Family

There are 120,000 kids in the United States waiting to join their forever family. In Missouri alone, there are 1,500 adoptable children in the foster care system.

As a longtime supporter of this community where we live and work, Sams Carpet Cleaning and Repairs is partnering with Marcy Bursac, a St. Charles-based author, podcast host and adoptive mom of two birth siblings. Marcy is working to build awareness for and give a voice to children in foster care. We fully support her mission to demystify foster care adoption, an affordable way to give these children a more promising future.

From an early age, Marcy knew she wanted to grow her family through adoption someday. She shared this desire with her husband before they married. Her husband, whose grandfather was orphaned and separated from his birth siblings at an early age, had often wondered what his grandpa could have accomplished with his natural artistic ability if he’d had a family to nurture it and support him. He knew the impact they could have on the lives of children through adoption and was compelled to provide it.

Telling Her Story, Finding Her Voice

When their children moved in with them, Marcy and her husband were told they would be fostering them for 4 months while waiting to schedule a court date. In reality it took 18 months- twice as long as it takes to deliver a biological child. Throughout the adoption process, Marcy blogged about their experience. She noticed early on that she was attracting readers in growing numbers, but nobody was reaching out. She felt like people were peeking in on their experience to learn, but not raising their hands to ask questions they likely had.

While many of us had transformative moments through the COVID-19 pandemic, Marcy’s transformation led to her finding her calling. Early on in the pandemic, she was overwhelmed with stories about pet shelters left empty as families were adopting dogs and cats at record rates. Marcy is a big supporter of pet adoption. Her own family includes three rescue dogs. But it was difficult to see these stories and not think about the thousands of children in foster care not getting the same opportunities.

Helping Others Understand the Process

There are many preconceived notions people have about adoption. One is that it’s expensive. It’s true that domestic or international infant adoption can cost $30,000 or more. But the total cost of adoption through foster care typically adds up to less than $2,500. Another is that the process of adoption is long, messy, and filled with potential heartbreak. While the process of finding a child can take up to five years with international adoption and seven years with domestic infant adoption, adopting through foster care typically takes 6 to 18 months.

But the messy part? That’s a reality. Why is it so painstakingly difficult to provide a loving home for a child who needs one? Why are there so many hoops to jump through? And while foster care adoption is much quicker than infant adoption options, why does it still take twice as long as it takes to give birth? It’s a reality that Marcy’s working to change.

Marcy felt it was on her heart to write a book- something that could thoroughly lay out the process of adoption through foster care. It wouldn’t make the steps any simpler or fewer, but she recognized the value in knowing fully what to expect. And she hoped that laying it all out could help spark a conversation about reforming foster care adoption in Missouri and beyond.

Written in just 25 days, her book The Forgotten Adoption Option was launched last November- National Adoption Month. The book is written like a candid conversation between her and the reader. It’s as a complete how-to guide for pursuing foster care adoption. Marcy has since gone on to launch The Forgotten Adoption Option Podcast, where she interviews adoptive parents, and children who have been adopted, about their unique stories of foster care adoption.

Taking the Cause to a Bigger Stage

Earlier this summer, Marcy was crowned Mrs. St. Charles with the platform of expanding her foster care adoption advocacy work.  an event she participated in to raise awareness for her platform of foster care adoption. She will go on to compete in the Mrs. Missouri America competition in September. If crowned there, she will compete at the Mrs. America competition in Las Vegas, and have the opportunity to shine a national spotlight on the need for families to answer the call of foster care adoption.

From the very beginning, Susan Sams and the Sams Carpet Cleaning and Repairs team has been a big supporter of Marcy and her efforts to grow awareness for foster care adoption. Along the way, we’ve worked to encourage her, help grow her audience, and make important connections to tell her story. We continue to be proud supporters of her as she seeks to reach new and bigger audiences as Mrs. St. Charles.

We are inspired by the advice Marcy gives to families who are beginning the foster care adoption process:

“You’re going to meet challenges along the way. Always stay focused on what’s waiting at the end: a child eager for the opportunity to be a part of your family.”

If you’re interested in learning more about foster care adoption, The Forgotten Adoption Option website is a great place to start. There you can purchase her book, find inspiring stories in her podcast, and learn more about how you can help give a voice to and be an advocate for adoptable children in foster care and hoping for the promise of a better future.

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Jeff and Susan Sams: Streetscape Magazine’s Dynamic Duo

We’ve always known that our fearless leaders, Jeff and Susan Sams, were a great couple, but we think Streetscape Magazine got it right when they named them a Dynamic Duo! Jeff and Susan are featured in the Fall issue of Streetscape Magazine where they discuss their experience as married business owners. It’s not always a walk in the park, but Jeff and Susan lean on each other’s strengths to help balance them out and create a strong, successful team.

In this article, you get an inside, behind the scenes look at how Sams Carpet Cleaning got its start, how Jeff and Susan met, and important lessons they’ve learned over their 30+ years in business. And of course, they discuss the importance of being involved in the community and the Sams Family involvement in St. Charles County.

We love our St. Charles community and we feel incredibly blessed to be included in Streetscape magazine this month along with other wonderful local St. Charles businesses. You can read the full article in the latest issue, now available! You can pick up a copy at any of THESE locations or check it out online HERE.

A big thank you to Amy Armour and Streetscape Magazine for this featured article on Jeff, Susan and Sams Carpet Cleaning and Repairs! Be sure to pick up a copy for yourself today!

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Selling your home? Top deep cleaning projects (for your new house too!)

So you’re selling your house! As the savvy home seller you are, you know having a clean house is one of the most important aspects of selling it. Regular cleaning and tidying can go a long way, but deep-cleaning your house can make a huge difference in the impression potential homebuyers have of your house.  Regardless of how good the bones of your house are, or if you’ve updated the hardware on all your cabinets, if your home is dirty, that will be the impression most potential homeowners will walk away with.


Making your house light and airy is the goal for many people trying to sell their homes, but all the natural light in the world is not going to get rid of a funky smell. Some homeowners may not even realize their house smells because they have become so accustomed to living with it. If you’re in any doubt, invite over your most honest friend and see if you need to take care of the smell. Air fresheners only temporarily cover up smells, and some home buyers may be allergic to them or not like the scents you chose.

Check out Sams Carpet’s specialized services just to help with eliminating odors, whether it’s to help sell your old home, or make your new one more enjoyable.


Dirty carpet in particular can turn away potential buyer, and some websites will go so far as to say you should completely replace your carpet before showing your home. Thanks to Sams Carpet, you won’t have to do anything that drastic, even if you have tough stains or holes! We have expertise in stain removal, or even patching or spot dying carpet for particularly tough areas.  Worried about ripples? We take care of that too!


Tile is great because it is difficult to get dirty, but likewise it can be difficult to get clean. Stains or dirty grout can turn away prospective homebuyers because it can seem like an overwhelming project, and some people assume you have to redo or cover up dirty grout. But we can tell you, grout can be cleaned and look amazing again. We know—we’ve done it.

Upholstery Furniture

Even though the person buying your home won’t be buying your furniture with it, it’s part of what they see when viewing your home. Stained or dirty furniture can leave potential homebuyers with a poor view of your house overall. We understand all upholstery is different, and know the best way to make yours clean and beautiful again.  Do yourself a favor and have it cleaned so your house looks great for showing, and you have clean furniture for your new home! It’s a win-win all around.

Air Ducts

An often over-looked aspect of cleaning, your air ducts may be restricting the airflow of your house, and even affecting your health. While most homebuyers’ first thought will not be “Oh, better check out the air ducts,” stale or dusty air still affects the atmosphere of your house and how your homebuyer will view it. Opening the windows is the most frequently cited suggestion, but if you are selling your house in one of the nine months of the year that it isn’t a nice 72 degrees outside, that may not be practical, and it doesn’t take care of the buildup of dust or the dust mites that are in your ducts.

Even if you don’t choose to have the ducts changed in the house you are selling, it’s a good idea to have the air ducts cleaned in the house you are buying. After all, nothing’s better than sitting back in your new home and taking a deep breath of fresh, clean air.


Anyone who has a furry friend in their home knows how pet fur has a way of getting…everywhere. They also know how difficult it can be to get out of carpets or couches.  While diligent vacuuming can keep the fur somewhat under control, it doesn’t always take care of the fur that has embedded deep in your carpets, or the smell your pet can leave behind. Any accidents they have can even go below the carpet into the padding, or even the subfloor. Save yourself the hassle and let Sams take care of it for a truly deep clean. Your future homebuyers will thank you.

Or maybe your new home used to have pets. Start clean with Sams Carpet, and help your new house feel like home.

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Team Tammy O- 10 Years Cancer Free!

This year marks 10 years cancer free for Jeff Sams’ sister Tammy Ostmann! Tammy is a strong, brave woman who never gave up or stopped fighting, and to see what she has gone through and able to stand here today, 10 years cancer free, is an absolute blessing. If you look up the word “strength” in the dictionary, we’re pretty certain this will be picture of Tammy. Her strength, courage and hope is inspiring to not only us, but to everyone who has encountered her.


Every year, we host a Susan G. Komen Race for the Cure St. Louis team for our family friends called Tammy O. This past Saturday was the race and we were thrilled with the turnout and want to send a big thank you out to our friends, family and customers who have supported us and donated to the Race for the Cure. We will continue to fight for a cure!

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Easter Cleaning- Grace Church Case Study

It’s officially Spring, and with Easter right around the corner, this is a time to spiritually reflect on families gathering and spiritual awareness in our lives during the Easter season. For us, it’s a time to gather with our families and remember the meaning of Easter.  At Sams, we clean for many churches, including all religious denominations and affiliations, but we recently cleaned for Grace Church in Maryland Heights, which is always a wonderful experience, with the nicest staff.

A church the size of Grace Church has thousands of visitors each week between their Wednesday, Saturday and Sunday services, worship groups and prayer meetings, bible studies and activities, which means that their floors need some attention. That’s where we come in!  We cleaned the church, office space and guest house to ensure the carpets and tiles were clean, shining bright and healthy.


Grace Church is all about the community. Their congregation is made up of countless small groups that meet with different agendas but one mission, to build each other up. It is our mission to provide a service for these people and to help them to enjoy their space and maintain its pristine condition.

If your church, worship space, office or building is in need of a cleaning (from carpets to tiles to air ducts to water restoration, stain removal and more), we would be happy to help! Give us a call today to schedule your appointment or to learn more about our services.

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Why Your Business Should Have Routine, Professional Tile Cleaning

Look down! That’s what your customers tend to do when they enter your business. Studies have shown this to be true, so when they look down, what are they seeing? Is it sparkling tile that’s free from debris and residue, or has your tile seen better, cleaner days? Remember when you built your business, and you took time and great care to choose just the right tile, design and color? It’s probably pretty important to you that it stay that way, and the Sams team can help you out!

Have the dingy days arrived?

Chances are, you have many feet touching your floors on a daily basis, and traffic in your business can be pretty hectic at certain times of the day. Spills can happen quickly. Muddy shoes can bring the outside in. You name it, it probably has happened on your tile floor. But why does it get so dingy looking? There are a few common reasons for this:

  1. Tile and grout are very porous, meaning dirt is absorbed easily. As people walk on it, dirt can get even more ground in, and discoloration follows. Your once ivory tiles are now 50 shades of something dirty.
  2. Routine floor cleaning, particularly sweeping and mopping, will remove surface soils, but as time passes, this process will leave residue that becomes embedded into the tile and grout. While this step is important to perform on a daily basis, it’s not enough for the long-term life and beauty of your tile floors.
  3. It’s a fact that commercial buildings see a lot of footprints, which leads to dirt, wear and tear. High traffic areas will be the first to reveal their dirty side, and when it comes to restrooms, you know what kind of spillage may happen there!

Professional Tile Cleaning and Maintenance with Sams

It’s true – to make your tile and grout sparkle, you’ll need more than just a sponge. How we tackle it, and how frequently you’ll need us, depends on many factors, so we’ll help you determine what’s best for your particular situation.

The Sams process involves a thorough procedure which penetrates deeply into the surface of your tile and grout to eliminate dirt, mildew, and other contaminants. But before any machinery touches your floors, we’ll perform an inspection to identify any damage we may need to address, or any areas of special concern you may have. We’ll sweep and vacuum to remove loose dirt and dust, and then apply a pre-conditioner to break down oils and stains. That’s something a mop and sponge – or even consumer grade floor cleaners – can’t do!

Here’s where the muscle comes in. Your floors are scrubbed with high-powered brushes to remove stains and even get rid of traffic patterns that appear in the tile over time. You know, like that “track” of dirt you can see going down the hallway. Everybody gets them, and Sams can take care of it! Finally, we perform a pressure cleaning process with a rotary hot water extractor. This leaves the area clean, fresh, and something you can be proud of! We can even apply sealant to help prevent future stains.

Regular Care for your Tile and Grout

Ongoing activities such as daily vacuuming, sweeping and mopping, as well as quick attention to spills and stains will help extend the life and looks of your tile floors. But there’s only so far you can go with a broom and scrub brush. Sealing the tile grout is great for keeping moisture and dirt from penetrating into the floor. You will be so amazed at how much easier it is to clean spills off your floors once the grout has been sealed. Let Sams do the dirty work for you! Not only will you get a beautifully clean floor, you’ll get the Sams experience of the best technicians, the highest quality cleaning products and processes, and service you can count on. We appreciate an opportunity to be welcomed into your business!

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Discover St. Charles and Discover More About Sams Carpet Cleaning & Repairs

If you haven’t seen our Discover St. Charles video, grab a cup of coffee or a bowl of popcorn, and get to know us! We had a wonderful time with Discover St. Charles and we appreciate the opportunity to highlight our business.


Now, we know it’s a long video and not everyone has 23 minutes to spare, so we decided to highlight some of the key topics discussed in the video. Here are the areas: Our Start, Services, Water Restoration, Oriental Rugs, Air Quality, Story Time and the St. Charles and St. Louis Community. Let’s dive in!

The Making of Sams:

First of all, a questions we are often asked: how did you get your start?

It all started in 1985, a year after Jeff got out of school. He saw a need for the carpet cleaning business and took it upon himself to make it happen! He rented a machine and started cleaning the houses of friends, family and neighbors. He saw a big difference and the happiness and joy he saw on the faces of customers, that’s when he was hooked. Jeff became interested in learning more about carpets and the carpet cleaning business. He went out and got certified, became an expert on cleaning carpets and the construction of carpets. After a couple years, Jeff was able to purchase a  truck mounted system.

In the beginning, it was just Jeff, his mom and dad! You can definitely say it has always been, and will always be, a family business. At that point, he started hiring great employees who helped him to build the company and continue to grow.

Jeff and Susan met in 1985 and got married in 1990. When they first met, Susan was going to school to get her bachelor’s degree and was gaining experience in the corporate world. As the family business continued to grow, Susan and Jeff decided to take a risk and for Susan to join the Sams team, full time. She was able to bring her knowledge and skills to the company through marketing and the management side of the business. Susan loves networking and going out into the community, talking to customers, speaking at events, etc., and was a major asset to the team.

“When Susan joined the business, she began networking and made a massive improvement in the company. She was out there every day promoting, and is still out in the community promoting Sams Carpet! She has assisted with marketing and growing the company. Thanks to her, we have grown our business to the next level,” said Jeff.

We are now up to 32 employees with different roles, ranging from carpet repairs, carpet cleaning, office managers, operations managers, and more. Without them, we wouldn’t be as strong, and we feel incredibly lucky to work with such a talented group.

Over the years, the needs and wants of the St. Charles and St. Louis community have changed, and it was important to us as a business to grow and meet those needs. We have added services over the years to best serve our clients and we will continue to grow in order to provide the best for the community.

Our Services:

We service throughout the St. Louis metropolitan area, and we treat our customers so that they can be part of our family as well. After all, it means a lot to us that you opened up your doors and homes to us and we want to treat you like family. We are open 24/7, 365 days a year. We are here when they customer needs us. They don’t need us a month from now, they need us yesterday and that’s why we built this company to provide those services when an emergency or situation comes up.

Water Restoration:

This is one of our services that many people don’t know we offer! In case of water damage, we should be your first call. So what does the process look like?

After giving us a call, we send a technician out, within minutes, to your house or business. The technician will get inside, assess the severity of the situation and get a crew out to begin work.

The sooner we get the carpet and furniture dry, the better chance we have of saving your belongings. We will set up drying equipment to help dry out the space and then we will run testing, including moisture readings, to find out exactly how much moisture is in the air and in the walls so we know where the place the equipment and how much equipment is needed. Once we set everything up, we come back on a daily basis to monitor the equipment and ensure we get everything dry.

Once everything is completely dry, we put back the carpets, the furniture, replace the drywall, re-stretch the carpets, clean the carpets, etc. The quicker we get everything dried out, the best chance you have of no mold or serious damage.

Water restoration is something you hope to never deal with, but in case a disaster occurs, now you know who to call!

Air Quality:

Not only do we want to take care of your carpets, but we also want to take care of the entire living environment inside your home or business. We often receive phone calls from people with allergies who are looking to improve their air quality. We come in and not only clean the air ducts, returns and vents, but clean the entire system, which will greatly improve the air quality. At Sams, we have a great, high quality brush system that runs through our truck and goes through your system to extract everything. It brings it outside so that we are not generation anymore dust or allergens inside your home.

After doing construction or remodeling your home, you should consider having your air ducts cleaned out. All that dust and building material has found a way into the system and will build up, causing problems. Even for new build houses, this is an important step to improve the air quality.

Fine Rug and Area Rug Cleaning:

French Town Rug Cleaning Company is a division of Sams Carpet Cleaning & Repair that focuses on the proper care and maintenance of your fine rugs. We know that your rugs are exposed to wear and tear, and over time, spot cleaning and vacuuming is just not enough. That’s where we come in!

FrenchTown Rug Cleaning is one of the few fine and area rug cleaning companies certified as a Master Rug Cleaner, which is the gold standard in training and certification for rug cleaning professionals. We have a rug cleaning plant here, in house, so we will treat each and every rug by hand, with care. From $200-$20,000+ rugs, we clean them all!

So what’s the process to cleaning a fine rug? First, we determine what kind of rug it is so we can determine the best course of action for cleaning it. Depending on the type of fibers and how well it’s put together, we will determine the best cleaning method. It’s a process, each and every rug is hand cleaned, which takes longer because of the care behind cleaning them.

After cleaning, we send them to our drying room, then wrap them up and deliver them back to our customers. We offer pickup and delivery of the rugs, or you can drop them off to our store, whatever works best for you! We have a 10-15 day turnaround on rug cleanings.

Not only are these rugs usually expensive, but they can also be antiques, handed down from generation from generation. We’ve had rugs that people have told us the family history. “I’ve had this rug my entire life, and I’m going to now pass it on to my son. We want to wrap it up and send it to New York.” The history and story behind each piece is truly amazing!


Speaking of stories and history, over our 30 years in business, we have heard many funny, and horrible stories. We often receive the panicked phone call when a bottle of wine has been spilled on the carpet, when a can of paint falls down the stairs or a dog tearing up the house.

One of the phone calls we receive the most often is from kids who call us to clean up the carpets before their parents come home from out of town. Looks like they hosted a real wild party and are looking to cover their tracks!

Restoration stories always stick out to us. We once received a call from someone who came home from being out of town, and when they pulled into their driveway, they could see water pouring out from under the front door. The washing machine on their second floor broke, and water was rushing throughout the house. When we get those phone calls, the panicked, emergency situations, our first goal is to calm the customer and reassure them that they will be taken care of.

St. Charles and St. Louis Community:

We LOVE our community! It has been amazing over the years to see the support the community has given to us as a small, local business, and we look to help other local businesses to grow. Susan is a member of the Greater St. Charles Chamber of Commerce, and was previously the Chairman of the Board. As our business continues to grow, we want to help our community. Participating and volunteering our time is important to not only us, but also to many of our employees.

Business relationships are important to us. We have built a great relationship over the years with local businesses like Lindenwood University, the Peabody Opera House, Scottrade Center, and more.


We hope you enjoyed getting to know us on a more personal level and allow us the opportunity to dive deeper into a few of our service areas. Interested in learning more or scheduling an appointment? Give us a call! And don’t forget to check out our current specials.

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How to Choose a Carpet Repair or Cleaning Company

While you’re staring at the ripped seams and the stains that won’t remove themselves, you should be contemplating the carpet cleaning or repair company that will be best to contact. If you don’t take anything else from Sams, remember this remedy – utilizing a good, professional carpet repair service company is the care and commitment your carpet needs. There are a few reputable recommendations that you should look for when determining what carpet service to use. At Sams, we give you assurance that you’ll be fully satisfied with a job well done. We are committed to technical excellence and friendly professionalism. Very often, it’s difficult for a homeowner to determine if a professional has the ability to do a proper job. For this reason, Sams recommends only hiring trained technicians to ensure satisfactory service. To further assist in the selection process, Sams has put together a list to aid you through your home’s restoration period.

Choose a Company That Fights Health Hazards

Don’t just pick up the phone when your kids decide to drop their popsicles on the floor, but schedule routine visits with your cleaning service to prevent airborne pollutants from becoming a problem. Good carpet cleaning doesn’t just do away with stains, but good cleaning rids your carpet of contaminants to help with your breathing and overall home health. Sams understands that sometimes it’s the things you can’t see that causes problems in your home. More dirt than you can imagine builds up and interferes with your air circulation. Look for a company that employs experienced technicians that cater to the importance of designation and how to attain it.

Consider the Carpet Cleaning Process

As a homeowner, you have several options when choosing the type of carpet cleaning method you feel is suitable for your space. Some cleaning companies utilize particular cleaning patterns, such as steam cleaning treatments, that call for a drying time. Other companies may use a dry treatment that allows you to walk on the carpet when the process is done. At Sams, we apply the latest technology to make sure that your carpet is pre-treated for stains or smells. We perform a water rinse to remove residue to ensure that your carpet stays cleaner longer. Before our team leaves, we will groom the carpet pile to assist in the drying process. Choose a company that accommodates your family during the process.

Hire Certified, Trained and Skilled Technicians to Treat Your Home

Your home is a significant investment and you want to hire a company with a qualified trained team to make sure your warranties and life of your flooring is good for many years to come. But you also want convenience that you can count on, and that’s exactly what you’ll receive when you call Sams. We only ask for one thing when you contact us: allow us to take the responsibility and stress off your shoulders. The company you use should supply you with a skilled team to get the job done and get it done right! At Sams, we are committed to excellence and professionalism with every visit that is scheduled. Not only are we equipped with the best equipment and techniques, but we are covered. We are Insured and Bonded, and a Certificate of Insurance is available upon request. Call around and get quotes from several companies, and inquire about whether they’re insured or not.

Now that your search is over, we encourage you to give us a call. Sams can ensure you ease when using our services. We don’t just care about your carpet, we care about our people and your home. We take invitations to our customers’ homes or businesses seriously, because we understand home is where the heart is.

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